What is Remote monitoring and management (RMM)?

Remote monitoring and management ( RMM ) is the process of supervising and controlling IT systems (such as network devices, desktops, servers and mobile devices) by means of locally installed agents that can be accessed by a management service provider.

Functions include the ability to:

  • install new or updated software remotely (including patches, updates and configuration changes)
  • detect new devices and automatically install the RMM agent and configure the device
  • observe the behavior of the managed device and software for performance and diagnostic tasks
  • perform alerting and provide reports and dashboards